Energyhill always wants our partners to stay ahead of the curve when it comes to their social media presence. With negative comments and rhetoric, it is easy for difficult social users to negatively impact your brand. That's why our goal at Energyhill is to provide our partners with the right tools to make a positive social impact, in honest and responsible ways. Below, we've outlined what we've found to be the best 7 ways to deal with negative customers, of course in a positive manner.

Best 7 Ways to Deal with Negative Customers

1. Staying active = Staying in the Conversation

2. Not all Comments are Worth a Response

3. Act quickly

Time instantly speeds up on all social media platforms. Have some templated messages ready on standby, that you can put out for handling particular negative comments.

4. Be Authentic and Honest

An Example:
“Hi, my name is ____ and I hear you. We’re looking into it now, and I’ll get back to you as soon as possible. If you have any questions, contact me directly at _____.”

A response like this does two things:

5. Do the Right Thing Every Time -- Don’t Fight

6. Be Transparent and Open

Our gut reaction when dealing with negative issues is to hide it and take it offline. This doesn’t help others see your company as being proactive.

7. Involve the customer when fixing the problem

Partner Up With Them! Your customers want to love your company, if they don’t already, and so they want to help. By allowing them to be apart of the solution process, they get a sense of belonging to your brand. Plus, your worst critics might have some the best ideas!

Let Energyhill monitor your social interactions, with our fully managed social media marketing solutions. We’ll pump the right kind of energy into your brand, and help you convert potentially negative image problems into a positive learning experience.

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